Customer Service Manager – Manufacturing Sector

Location: North West
Type: Full-Time

The Opportunity

A well-established manufacturing organisation is seeking a Customer Service Manager

to lead and develop its customer service function, ensuring a seamless and high-quality experience

across all customer touchpoints.

This is a pivotal role within the business, responsible for managing the end-to-end customer journey,

driving service performance, and leading a team to deliver operational excellence.

You will act as a key interface between customers, sales, production, and logistics, ensuring alignment and efficiency throughout.

Key Responsibilities

Customer Experience & Operations

• Take full ownership of customer service performance, ensuring service levels meet both customer expectations and business objectives
• Oversee order management processes, ensuring accuracy, efficiency, and alignment with commercial targets
• Work closely with production, planning, and logistics teams to ensure timely and accurate delivery
• Manage customer communications across queries, pricing, claims, and service issues
• Ensure customer data and system records are accurate and maintained across internal platforms
• Drive adoption of digital tools and ordering platforms to enhance customer efficiency
• Lead resolution of complex service challenges, implementing long-term improvements

Leadership & Team Development

• Lead, coach, and develop the customer service team to deliver high performance
• Set clear objectives, monitor KPIs, and manage performance reviews
• Identify training needs and support ongoing development across the team
• Foster a culture of accountability, collaboration, and continuous improvement

Process Improvement & Strategy

• Review and optimise customer service processes to improve efficiency and service levels
• Analyse performance data and provide insights to senior leadership
• Collaborate with commercial and operational teams to support wider business strategy
• Implement best practices and drive consistency across the function

Customer Engagement & Retention

• Build strong relationships with key customers, supporting retention and long-term partnerships
• Participate in customer meetings, reviews, and business discussions
• Support initiatives that enhance customer satisfaction and loyalty

About You

Experience & Background

• Proven experience in a customer service management role
• Background in manufacturing, packaging, or a related industry is advantageous
• Experience managing teams and driving performance in a fast-paced environment

Skills & Knowledge

• Strong leadership and people management capabilities
• Excellent problem-solving and organisational skills
• Commercial awareness with the ability to balance customer needs and business goals
• Confident communicator with a professional and proactive approach
• Experience with CRM/ERP systems and customer service processes
• Good working knowledge of Microsoft Office tools

Sales Manager – Northern England 

Are you driven to deliver strong commercial results and help brands stand out in competitive markets?

Do you enjoy combining strategic thinking with hands-on customer engagement to unlock growth?

An established international materials business is seeking a Sales Manager to lead commercial activity across

Northern England. This is a senior, field-based role focused on developing relationships within the packaging

and conversion sectors, with full ownership of regional performance.

About the role

You will take responsibility for driving revenue and profitability across your territory, managing a portfolio of

existing customers while actively identifying and securing new opportunities. Working closely with internal

teams across technical, product, and customer support functions, you will ensure customer needs are met

and projects are delivered successfully.

The role involves regular travel throughout Northern England and requires a strong on-the-ground presence

with customers. While home working is supported, this is not a fully remote position. Occasional travel for

internal meetings within the UK or Europe may also be required.

This opportunity is ideal for a commercially minded professional who thrives on accountability, enjoys building

long-term partnerships, and can balance strategic account management with new business development.

Key responsibilities

• Deliver revenue and profitability targets within your region 
• Manage and grow relationships with existing customers 
• Identify and convert new business opportunities 
• Lead commercial negotiations and pricing discussions 
• Maintain clear account plans and sales pipelines 
• Accurately track activity and forecasts using CRM systems 
• Collaborate with internal teams to support customer projects 
• Manage commercial agreements and resolve account issues 
• Strengthen product penetration and expand customer spend 

About you

experience in B2B sales 

• Proven success in driving revenue and margin growth 
• Background in packaging, labels, print, or related sectors preferred 
• Strong commercial awareness and negotiation skills 
• Experience using CRM systems and structured sales processes 
• Ability to manage both existing accounts and new business 
• Confident communicator with a professional approach 
• Proficient in Excel and PowerPoint 
• Degree preferred, but not essential 

You’ll thrive in this role if you:

• Take ownership of your targets and results 
• Stay calm and solution-focused under pressure 
• Enjoy being customer-facing and commercially active 
• Value autonomy and responsibility in your work

My client have an exciting opportunity for a Multi-skilled Engineer to join their team at the Tameside Site working a 3 rotating shift pattern.

Monday to Friday only!

6am – 2pm

2pm – 9pm

9pm- 6am

Working within a production environment the Multi-Skilled Engineers are responsible for providing a responsive engineering service to the Sites Operations Team to ensure high levels of machine availability, efficiency, reliability, safety and quality standards are achieved and improved upon. You will make rational and informed decisions with regard to breakdown solutions and be responsible for providing effective and long term solutions to continuously improve machine reliability.

RESPONSIBILITIES

• To provide engineering support to the department with regard to both Breakdowns & PPM. 
• Responsible for identifying necessary parts and equipment required for repairs & improvements. 
• To carry out both electrical and mechanical installations within skill set. 
• To make rational and informed decisions with regard to breakdown solutions and completion of individual projects. 
• To carry out Electrical & Mechanical repairs within scope of ability & requirements. 
• Execute planned and unplanned maintenance activities to an agreed standard, ensuring safe working always and carry out Reactive and Preventative Maintenance. 
• Ensure all site assets are maintained to a high standard, meet site requirements and are reliable.
• Use SAP to capture all maintenance activities (training will be provided) 
• Attain the engineering standards across the site by providing functional support and expertise 
• To perform on relevant Engineering KPIs 
• Ensure a robust and clearly communicated safe system of work is applied for all activities that you undertake properly risk assessed. 
• Ensure parts are booked out correctly to help control stock levels in stores 
• Be able to work effectively as a team not only with engineering team but also with production. 
• Work in accordance with sites certifications. 
• Actively engage and participate in all elements of Health and Safety requirements

KNOWLEDGE AND EXPERIENCE 

• HNC Preferred 
• ONC qualified a must 
• Multi-Skilled Engineer 
• Good Team player but capable of working on own initiative

Internal Sales – Job Description

Objective:
To deliver exceptional customer satisfaction by effectively managing client expectations while aligning with business objectives.

Key Responsibilities / Tasks

Sales & Customer Management:

• Proactively address customers’ needs through an end-to-end approach, identifying value-added solutions.

• Prepare quotes and estimates for current and potential clients in coordination with the Sales Representative and commercial team (pricer).

• For fully managed accounts, handle initial pricing in coordination with the commercial function.

• Submit proposals to decision makers for approval, ensuring margin compliance, before returning offers to clients and Sales Representatives.

• Monitor the effectiveness of submitted quotations and propose adjustments when needed.

• Manage order intake while ensuring compliance with company terms, including pricing, quantities, and delivery deadlines.

• Track delivery performance, make prioritization decisions to resolve delays, and forecast orders for assigned customers.

• Oversee stock agreements and Vendor Managed Inventory (VMI) procedures. Manage returns and corresponding credit notes.

• Maximize sales volume and profitability for assigned accounts.

• Communicate clearly with customers and address their requests efficiently.

• Attend meetings with Sales Representatives and managers 

• Encourage customers to use web-based ordering systems.

• Track development of customer projects with the technical office.

• Initiate actions for recovering overdue payments.

• Keep customer information up to date in management systems (e.g., GPT, SAP).

• Attend ad hoc customer meetings in coordination with management.

• Prospect and engage assigned accounts via phone according to defined platforms.

• Initiate merchandise purchases proactively.

• Support initiatives to enhance customer margins.

Sales Systems & Reporting:

• Implement the company’s structured sales approach in daily activities.

• Follow communication and reporting procedures to ensure alignment across all commercial stakeholders.

• Maintain and update Account Plans for selected customers as requested by regional management.

• Fully manage internal and external claims related to invoicing, pricing, and administrative issues.

• Report potential business improvements identified in the course of duties to management.

Training & Development:

• Actively participate in personal training programs, support new initiatives, and report skill gaps to enhance professional development.

Marketing & Customer Engagement:

• Organize and coordinate customer events and plant visits, following guidance from the Customer Service Manager and assigned Sales Representative, to strengthen client relationships.

Recommended Profile

Experience:

• At least 1 year in internal sales and/or customer service.

• Experience in the packaging or manufacturing industry is an advantage.

Skills & Training:

• Product knowledge

• Administrative processes

• Customer service / call center experience

• IT proficiency

• Project management

• Problem solving

Senior Designer – Structural Packaging

Overview

We are seeking a highly motivated and experienced Senior Designer with a strong background in structural packaging design to join our growing team. The ideal candidate will have expertise in designing innovative, functional, and sustainable packaging solutions, ideally within corrugated materials, though we are open to candidates with experience in cartonboard or other substrates. This is an exciting opportunity for a design professional who thrives on creativity, innovation, and collaboration, and is passionate about delivering exceptional results.

Location: West Yorkshire

Responsibilities

In this role, you will be responsible for:

• Designing and developing structural packaging solutions that meet client needs, align with market trends, and reflect our brand's commitment to innovation and sustainability.
• Collaborating closely with cross-functional teams, including marketing, product development, and manufacturing, to produce prototypes that align with defined specifications, brand identity, and cost parameters.
• Utilizing CAD software or similar tools to create detailed 3D models, technical drawings for packaging production.
• Conducting material research and testing to ensure designs meet performance, durability, and environmental standards, with a key focus on sustainability.
• Presenting design concepts, prototypes, and final designs to internal teams and clients for feedback and approval.
• Staying abreast of new materials, technologies, market trends, and innovations within the packaging design industry.
• Mentoring junior designers and providing constructive feedback to elevate overall team output.
• Working closely with vendors to ensure accurate production and troubleshooting any issues that arise.

Required:

• Professional experience in structural packaging design, preferably in corrugated, cartonboard, or a similar substrate.
• Advanced proficiency in CAD software (e.g., ArtiosCAD, SolidWorks) Impact, Kasemake
• Strong understanding of packaging materials and their properties, with demonstrated knowledge of production and manufacturing processes.
• A solid portfolio showcasing innovative packaging designs across various substrates.
• Excellent problem-solving skills and attention to detail.
• Strong interpersonal and communication skills, with the ability to clearly articulate ideas and collaborate effectively within cross-functional teams.

Preferred:

• Knowledge of sustainability trends and environmentally friendly design practices.
• Experience working with print vendors and production facilities.
• Previous leadership or mentoring experience within a design team.

Day-to-Day

A typical day in this role may include:

• Brainstorming and sketching new packaging solutions for a high-profile product launch.
• Collaborating with the production team to troubleshoot a design issue arising during prototyping.
• Reviewing and updating technical drawings to reflect client feedback and ensure manufacturability.
• Researching alternative materials or new innovations in the packaging field to improve sustainability and reduce costs.
• Partnering with internal and external stakeholders to present design concepts and facilitate reviews or approvals.
• Mentoring junior designers, providing guidance on their projects, and sharing best practices for efficiency and excellence.
• Attending team meetings to report on project timelines, challenges, and design milestones.

Bring your expertise to our team and help us create packaging solutions that leave a lasting impact — aesthetically, functionally, and sustainably.

Join Our Team at Our Printing and Manufacturing Facility!

No weekends! Week one - 6am-2pm Mon - Fri

Week 2- 2pm to Midnight Monday to Thursday 

Also option to do a perm shift 1 or 2.

Looking for a workplace that genuinely values your contribution and supports your growth?

Our printing and manufacturing facility is dedicated to sustainability, employee well-being, and continuous development.

About Us

We are a global provider of sustainable paper and packaging solutions. Our priority is the safety and

welfare of our employees, supporting our communities, and delivering exceptional service to our customers.

We foster an inclusive culture where every team member is encouraged to reach their full potential.

The Role

Reporting to the Engineering Manager, you will collaborate closely with the operations team to keep machinery

running efficiently, reduce downtime, and complete preventative maintenance to ensure smooth production.

You’ll take the lead in developing, maintaining, and enhancing electrical systems, equipment, and processes

across the facility. The role involves diagnosing electrical faults, ensuring compliance with safety regulations,

and driving improvements that boost efficiency and product quality.

Key Responsibilities

· Install, develop, and maintain electrical systems, control panels, and automation for production equipment.
· Troubleshoot and repair electrical issues while improving system reliability.
· Support root cause investigations and help implement corrective actions.
· Identify and implement opportunities to improve manufacturing performance and quality.
· Carry out planned preventative maintenance activities.
· Work with the Engineering Manager to ensure the availability of required spare parts.
· Reduce machine downtime by responding promptly and effectively to breakdowns.
· Deliver PLC fault-finding, code interpretation, and general automation support.
· Apply Lean Manufacturing and Six Sigma practices to drive process improvements.
· Lead and contribute to Root Cause Analysis with a focus on preventing repeat issues.
· Ensure all electrical work adheres to industry standards and compliance requirements.
· Support safety reviews, risk assessments, and maintenance planning.
· Assist in capital projects involving automation, electrical upgrades, or new equipment.
· Produce and maintain technical documents, schematics, and project reports.

What We Offer

• A competitive salary and benefits package, including annual leave, pension, and Cycle to Work scheme

• Continuous training and professional development

• Confidential 24/7 support services for you and your family

• Flexible working options and family-friendly policies

• Guaranteed interviews for candidates who meet essential requirements (Disability Confident Employer)

Ready to contribute to a forward-thinking, sustainable future? Apply now and become part of our team.

My client is a leading provider of high-quality print solutions, known for our commitment to innovation, precision, and exceptional customer service. They work with clients across a range of industries, delivering everything from bespoke work and labels to large-format print and commercial materials.

Role Overview

We’re looking for an experienced and motivated Customer Service Team Leader to help oversee our customer service team and ensure the smooth, efficient handling of all client orders and enquiries. This is a hands-on role, perfect for someone who thrives in a fast-paced production environment and takes pride in delivering an outstanding customer experience.

You will report into the Customer Service Manager who has been in the business for a long time and you’ll lead a small team of customer service representatives, acting as the bridge between clients, production, and sales — ensuring that communication is clear, deadlines are met, and quality expectations are exceeded.

Key Responsibilities

• Lead, motivate, and support the customer service team to deliver exceptional service and meet departmental KPIs.

• Oversee the end-to-end order process — from quotation and job setup to delivery and invoicing.

• Build and maintain strong relationships with key clients, acting as an escalation point for complex or urgent issues.

• Collaborate closely with production, planning, and sales teams to ensure accurate and timely communication.

• Monitor team performance, provide regular feedback, and identify training or development needs.

• Implement process improvements to enhance efficiency and customer satisfaction.

• Handle customer complaints and resolve issues quickly and professionally.

• Prepare reports on customer service metrics, order accuracy, and team performance.

• Support the onboarding and training of new team members.

Skills & Experience Required

• Proven experience in a customer service or account management role, ideally within printing, packaging, or manufacturing.

• Previous leadership or supervisory experience (formal or informal).

• Excellent communication and problem-solving skills.

• Strong organisational skills with the ability to manage multiple priorities under pressure.

• Knowledge of MIS/order management systems used in the print industry (e.g., Tharstern, EFI, PrintIQ) is highly desirable, but not essential.

• A positive, proactive attitude and a genuine passion for delivering great customer experiences.

• Competent in Microsoft Office (Word, Excel, Outlook).

What We Offer

• Competitive salary and benefits package.

• Opportunity to develop within a growing and forward-thinking business.

• Supportive, collaborative team culture.

• Training and development tailored to your career goals.

We’re looking for a passionate and self-motivated Creative Designer to join our team, helping to bring new customer concepts to life through innovative packaging design. This exciting role blends structural and graphic design — ideal for someone who enjoys variety and wants to see their ideas move from sketch to finished product.

In this position, you’ll take a key role in developing, designing, and presenting solutions for new client briefs, while also supporting production with CAD samples and detailed drawings.

We’re seeking someone with experience in Microsoft Office, Artios / Impact, and Adobe Illustrator / Photoshop, who can combine creativity with strong problem-solving skills and a professional, client-facing approach.

Candidates with previous experience in packaging design and manufacturing—particularly within the folding corrugated and carton industry—will be highly regarded. However, if you have strong design ability and a keen interest in carton design, full training will be provided.

This is a dual-role opportunity, so if you’re experienced in either structural or graphic design, our client is happy to offer training in the other discipline.

Key Responsibilities

• Work collaboratively as part of a 3-person design team

• Create innovative and practical design solutions tailored to customer needs

• Produce high-quality printed prototypes, CAD samples, and 3D visualisations

• Collaborate closely with the Design Manager on ongoing projects

• Support Account Managers during client presentations and design pitches

• Attend customer briefings and internal feasibility meetings

• Maintain and update the R&D database and other internal systems

• Build effective relationships across teams to support the company’s innovation strategy

• Develop and visualise ideas through 2D and 3D design, including sketching and rendering

We are a long-established, privately owned manufacturing organisation located in the North West. The business specialises in a wide range of industrial packaging products. 

The Role

As Sales Manager, you will work closely with senior leadership to oversee all commercial activities across multiple divisions. This is a key position combining account management, business development, and strategic sales planning.

You’ll be responsible for maintaining and developing relationships with key customers, managing tenders, preparing quotations, resolving issues, and leading negotiations. The role requires strong collaboration with internal teams to ensure lead times, product quality, and profitability targets are consistently achieved.

The position offers a blend of office-based work with flexibility for customer visits and some home working. You’ll have the autonomy to make decisions, influence production and sales processes, and directly shape how we serve our customers.

We’re seeking someone with an entrepreneurial mindset who can bring fresh ideas and commercial insight to support our ambitious growth strategy and expansion into new markets.

Key Responsibilities

• Manage and grow key customer relationships across all business units

• Lead tender processes, pricing strategies, and contract negotiations

• Oversee customer service and complaint resolution to maintain satisfaction

• Collaborate with operations and sales administration to optimise lead times and margins

• Analyse performance data, including quote-to-sale conversion and profitability

• Contribute to strategic planning and market development

Skills & Experience

• Proven background in sales within the packaging or related manufacturing sectors

• Experience managing large or blue-chip accounts

• Strong commercial acumen with a track record of driving growth and profitability

• Excellent communication, negotiation, and people management skills

• Confident working with CRM systems and Microsoft Office tools

• Analytical mindset with attention to pricing and margin control

• Full UK driving licence