Job Description

Internal Sales – Job Description

Objective:
To deliver exceptional customer satisfaction by effectively managing client expectations while aligning with business objectives.

Key Responsibilities / Tasks

Sales & Customer Management:

• Proactively address customers’ needs through an end-to-end approach, identifying value-added solutions.

• Prepare quotes and estimates for current and potential clients in coordination with the Sales Representative and commercial team (pricer).

• For fully managed accounts, handle initial pricing in coordination with the commercial function.

• Submit proposals to decision makers for approval, ensuring margin compliance, before returning offers to clients and Sales Representatives.

• Monitor the effectiveness of submitted quotations and propose adjustments when needed.

• Manage order intake while ensuring compliance with company terms, including pricing, quantities, and delivery deadlines.

• Track delivery performance, make prioritization decisions to resolve delays, and forecast orders for assigned customers.

• Oversee stock agreements and Vendor Managed Inventory (VMI) procedures. Manage returns and corresponding credit notes.

• Maximize sales volume and profitability for assigned accounts.

• Communicate clearly with customers and address their requests efficiently.

• Attend meetings with Sales Representatives and managers 

• Encourage customers to use web-based ordering systems.

• Track development of customer projects with the technical office.

• Initiate actions for recovering overdue payments.

• Keep customer information up to date in management systems (e.g., GPT, SAP).

• Attend ad hoc customer meetings in coordination with management.

• Prospect and engage assigned accounts via phone according to defined platforms.

• Initiate merchandise purchases proactively.

• Support initiatives to enhance customer margins.

Sales Systems & Reporting:

• Implement the company’s structured sales approach in daily activities.

• Follow communication and reporting procedures to ensure alignment across all commercial stakeholders.

• Maintain and update Account Plans for selected customers as requested by regional management.

• Fully manage internal and external claims related to invoicing, pricing, and administrative issues.

• Report potential business improvements identified in the course of duties to management.

Training & Development:

• Actively participate in personal training programs, support new initiatives, and report skill gaps to enhance professional development.

Marketing & Customer Engagement:

• Organize and coordinate customer events and plant visits, following guidance from the Customer Service Manager and assigned Sales Representative, to strengthen client relationships.

Recommended Profile

Experience:

• At least 1 year in internal sales and/or customer service.

• Experience in the packaging or manufacturing industry is an advantage.

Skills & Training:

• Product knowledge

• Administrative processes

• Customer service / call center experience

• IT proficiency

• Project management

• Problem solving