My client is a leading provider of high-quality print solutions, known for our commitment to innovation, precision, and exceptional customer service. They work with clients across a range of industries, delivering everything from bespoke work and labels to large-format print and commercial materials.

Role Overview

We’re looking for an experienced and motivated Customer Service Team Leader to help oversee our customer service team and ensure the smooth, efficient handling of all client orders and enquiries. This is a hands-on role, perfect for someone who thrives in a fast-paced production environment and takes pride in delivering an outstanding customer experience.

You will report into the Customer Service Manager who has been in the business for a long time and you’ll lead a small team of customer service representatives, acting as the bridge between clients, production, and sales — ensuring that communication is clear, deadlines are met, and quality expectations are exceeded.

Key Responsibilities

• Lead, motivate, and support the customer service team to deliver exceptional service and meet departmental KPIs.

• Oversee the end-to-end order process — from quotation and job setup to delivery and invoicing.

• Build and maintain strong relationships with key clients, acting as an escalation point for complex or urgent issues.

• Collaborate closely with production, planning, and sales teams to ensure accurate and timely communication.

• Monitor team performance, provide regular feedback, and identify training or development needs.

• Implement process improvements to enhance efficiency and customer satisfaction.

• Handle customer complaints and resolve issues quickly and professionally.

• Prepare reports on customer service metrics, order accuracy, and team performance.

• Support the onboarding and training of new team members.

Skills & Experience Required

• Proven experience in a customer service or account management role, ideally within printing, packaging, or manufacturing.

• Previous leadership or supervisory experience (formal or informal).

• Excellent communication and problem-solving skills.

• Strong organisational skills with the ability to manage multiple priorities under pressure.

• Knowledge of MIS/order management systems used in the print industry (e.g., Tharstern, EFI, PrintIQ) is highly desirable, but not essential.

• A positive, proactive attitude and a genuine passion for delivering great customer experiences.

• Competent in Microsoft Office (Word, Excel, Outlook).

What We Offer

• Competitive salary and benefits package.

• Opportunity to develop within a growing and forward-thinking business.

• Supportive, collaborative team culture.

• Training and development tailored to your career goals.

We’re looking for a passionate and self-motivated Creative Designer to join our team, helping to bring new customer concepts to life through innovative packaging design. This exciting role blends structural and graphic design — ideal for someone who enjoys variety and wants to see their ideas move from sketch to finished product.

In this position, you’ll take a key role in developing, designing, and presenting solutions for new client briefs, while also supporting production with CAD samples and detailed drawings.

We’re seeking someone with experience in Microsoft Office, Artios / Impact, and Adobe Illustrator / Photoshop, who can combine creativity with strong problem-solving skills and a professional, client-facing approach.

Candidates with previous experience in packaging design and manufacturing—particularly within the folding corrugated and carton industry—will be highly regarded. However, if you have strong design ability and a keen interest in carton design, full training will be provided.

This is a dual-role opportunity, so if you’re experienced in either structural or graphic design, our client is happy to offer training in the other discipline.

Key Responsibilities

• Work collaboratively as part of a 3-person design team

• Create innovative and practical design solutions tailored to customer needs

• Produce high-quality printed prototypes, CAD samples, and 3D visualisations

• Collaborate closely with the Design Manager on ongoing projects

• Support Account Managers during client presentations and design pitches

• Attend customer briefings and internal feasibility meetings

• Maintain and update the R&D database and other internal systems

• Build effective relationships across teams to support the company’s innovation strategy

• Develop and visualise ideas through 2D and 3D design, including sketching and rendering

We are a long-established, privately owned manufacturing organisation located in the North West. The business specialises in a wide range of industrial packaging products. 

The Role

As Sales Manager, you will work closely with senior leadership to oversee all commercial activities across multiple divisions. This is a key position combining account management, business development, and strategic sales planning.

You’ll be responsible for maintaining and developing relationships with key customers, managing tenders, preparing quotations, resolving issues, and leading negotiations. The role requires strong collaboration with internal teams to ensure lead times, product quality, and profitability targets are consistently achieved.

The position offers a blend of office-based work with flexibility for customer visits and some home working. You’ll have the autonomy to make decisions, influence production and sales processes, and directly shape how we serve our customers.

We’re seeking someone with an entrepreneurial mindset who can bring fresh ideas and commercial insight to support our ambitious growth strategy and expansion into new markets.

Key Responsibilities

• Manage and grow key customer relationships across all business units

• Lead tender processes, pricing strategies, and contract negotiations

• Oversee customer service and complaint resolution to maintain satisfaction

• Collaborate with operations and sales administration to optimise lead times and margins

• Analyse performance data, including quote-to-sale conversion and profitability

• Contribute to strategic planning and market development

Skills & Experience

• Proven background in sales within the packaging or related manufacturing sectors

• Experience managing large or blue-chip accounts

• Strong commercial acumen with a track record of driving growth and profitability

• Excellent communication, negotiation, and people management skills

• Confident working with CRM systems and Microsoft Office tools

• Analytical mindset with attention to pricing and margin control

• Full UK driving licence

Job Description: General Manager

Overview

Seeking a passionate and innovative leader to join our senior leadership team as General Manager. With a focus on operational excellence, modernization, and customer-focused growth, this role presents a unique opportunity to spearhead the next phase of success for our sustainability-driven manufacturing company. This position is a hands-on, strategic role that demands an insightful problem solver with a track record of delivering results.

Responsibilities

As General Manager, you'll have full accountability for managing site operations while championing innovation and employee engagement. Your key responsibilities will include but are not limited to:

• Operations Management: Oversee and optimize production, maintenance, and engineering processes to ensure operational excellence.
• Health & Safety Leadership: Drive a culture of safety compliance, ensuring a secure, inclusive environment for all employees.
• Team Empowerment: Lead and develop a diverse workforce through strong engagement, training, and talent development initiatives.
• Performance Metrics: Monitor and enhance KPIs focused on quality, efficiency, and safety.
• Environmental & Regulatory Compliance: Guarantee that all operations adhere to applicable regulatory and sustainability standards.
• Strategic Growth: Develop and implement creative, data-driven solutions that enhance customer satisfaction, increase service levels, and achieve financial goals.

Qualifications

We’re looking for a skilled professional with the following profile:

• Experience: Proven experience in packaging or process manufacturing, with a strong emphasis on engineering and operational leadership.
• Commercial Acumen: Solid experience in commercial functions, including P&L accountability and strategic business planning.
• Technical & Leadership Strengths: Ability to tackle technical engineering challenges while providing strategic foresight in leadership roles.
• Operational Excellence: Demonstrated success in achieving continuous improvement, cost efficiency, and high-quality production outcomes.
• Innovation-Minded: Enthusiastic about implementing scalable, forward-thinking solutions that benefit both the organization and its customers.
• Collaborative Leadership: Strong ability to motivate, mentor, and manage a dynamic and diverse team.

Day-to-Day

• Coordinate and oversee the daily operations of the manufacturing site, ensuring seamless production schedules.
• Work hands-on with engineering teams to troubleshoot, problem-solve, and proactively address technical challenges.
• Conduct daily performance reviews, tracking safety compliance and KPIs to adjust short-term strategies.
• Lead regular team meetings and training sessions to develop and inspire employees at all levels.
• Partner with other stakeholders to plan and execute long-term initiatives in sustainability, process improvement, and customer satisfaction.

What We Offer

• Compensation: Competitive bespoke salary package suitable to your experience and qualifications.
• Incentives: A profit-related bonus scheme tied to individual and organizational performance.
• Benefits: Comprehensive package that includes relocation support, health benefits, and wellness programs.
• Leadership Impact: A pivotal role in shaping the future of a legacy manufacturing firm, emphasizing growth, modernization, and sustainability.

Role Purpose:

Lead the plant’s operations to deliver both short- and long-term business objectives in line with group strategy.

The Plant Manager will be responsible for ensuring safe, efficient, and sustainable operations while fostering a culture

of collaboration, accountability, and continuous improvement.

Key Responsibilities:

• Uphold and promote all company standards in health & safety, environmental sustainability,

• quality, and quality assurance, ensuring they are embedded into daily plant operations.

• Collaborate with senior management to define the plant’s strategic direction and ensure alignment with regional and group objectives.

• Translate broader business strategies into clear, actionable operational goals for all departments.

• Define and monitor performance targets across functional areas, taking corrective actions when required to achieve business outcomes.

• Ensure corporate systems, policies, and best practices are consistently applied across the plant.

• Identify, recommend, and oversee annual capital projects, ensuring timely delivery and return on investment.

• Prepare annual budgets and forecasts for approval, maintaining strong cost control and operational efficiency throughout the year.

• Build a positive workplace culture that encourages teamwork, personal accountability, and professional growth.

• Lead management development programmes and support ongoing training for all plant employees.

• Conduct annual performance reviews and champion individual development planning.

• Maintain strong, long-term relationships with key customers, ensuring service excellence and contract fulfilment.

• Coordinate cross-functional teams to ensure customer requirements are met efficiently and consistently.

• Oversee the full implementation and adherence to Quality Management Systems and company procedures.

• Establish and track KPIs for management teams to ensure alignment with overall plant and business goals.

• Represent the business in all operational, regulatory, and institutional matters related to the plant.

Candidate Profile:

Education:

• Degree in Engineering, Economics, Business, or a related discipline.

Professional Experience:

• Minimum of 5 years’ experience in a Production or Commercial Management role.

• 3–5 years in a senior leadership position, ideally within manufacturing or industrial operations.

• Proven ability to lead and develop high-performing teams within a complex production environment.

Skills & Competencies:

• Strong background in strategic planning, leadership, and performance management.

• Skilled in negotiation, problem-solving, and people development.

• Excellent communication and organisational skills, with a results-driven mindset.

Engineering Company - Operations Role: Production and Warehouse Specialist

My clients core business focuses on providing cutting-edge solutions to the engineering industry. They specialise in precision manufacturing, including high-performance machinery and custom components. Our commitment to innovation is driven by an expert team of product specialists and developers, dedicated to staying at the forefront of engineering technology. They take pride in our core values: Reliability, Dedication, Positive Attitude, and Friendly Customer Service.

Skills/Experience Required
They seek candidates who align naturally with their company values and are customer-focused, committed to accuracy, and adaptable to meet evolving client needs.

Preferred Experience:

Familiarity with brazing, soldering, and/or welding would be beneficial but not essential.
Experience with CNC machinery is advantageous.
Knowledge of picking, packing is essential.

Primary Responsibilities
As part of the Operations team, you will work collaboratively in both production and warehouse settings. Your role will involve contributing to various departments as needed, embodying their core values when interacting with both internal teams and external customers. Key tasks include:

Manufacturing and refurbishing precision-engineered components.
Managing courier and freight bookings.
Assisting in warehouse operations and other duties as required.

Compensation
Salary is based on experience and skill set. Opportunities for career progression are available.

Job Type: Full-time
Pay: £13.48-£14.09 per hour

Additional Pay:
Bonus scheme
Performance bonus

Benefits:
Discounted or free meals
On-site parking
Schedule:
8-hour shifts
Monday to Friday
No weekends

Work Location: In-person on site in Bredbury

Packaging Designer 

At our company, we are seeking a talented Packaging Designer to join our team. The Packaging Designer will

be responsible for creating innovative and attractive packaging designs that effectively represent our business.

This role requires a strong eye for design, creativity, and the ability to think strategically about how packaging

will appeal to our target audience.

Responsibilities

• Develop creative and visually appealing packaging designs for a variety of products.
• Collaborate with cross-functional teams to understand product requirements and branding guidelines.
• Utilize industry trends and consumer insights to inform packaging design decisions.
• Create mock-ups and prototypes to test the functionality and aesthetics of packaging designs.
• Ensure that packaging designs comply with regulatory requirements and industry standards.

Qualifications

• Proven experience in packaging design, with a strong portfolio showcasing previous work.
• Proficiency in CAD design software
• Strong communication and collaboration skills to work effectively with internal teams and external vendors.

Day-to-day

• Working closely with product development teams to understand packaging requirements.
• Researching and staying updated on industry trends and consumer behavior.
• Participating in brainstorming sessions to develop new packaging concepts.
• Creating digital and physical mock-ups to present to stakeholders.
• Iterating on designs based on feedback and testing results.

Role Overview:

We’re looking for a results-driven National Account Manager to drive sales, strengthen existing client relationships, and secure new business within key market sectors.

Key Responsibilities:

• Manage and grow existing customer accounts to maximize revenue and profitability.
• Monitor sales performance and implement strategies to improve margins.
• Build strong client relationships through regular meetings and business reviews.
• Negotiate long-term agreements and drive strategic business plans.
• Identify new business opportunities, focusing on the fashion, cosmetics, watches, jewelry, and luxury retail sectors.
• Collaborate with business development teams to ensure seamless onboarding of new clients.
• Work cross-functionally with internal teams to deliver high-quality, value-added solutions.
• Support finance in managing outstanding payments and addressing slow-moving stock.
• Conduct store visits and competitor research to stay ahead in the market.
• Provide accurate sales reporting and actively participate in team meetings.

Skills & Competencies:

• Strong customer focus with the ability to understand and meet client needs.
• Excellent commercial awareness, negotiation, and problem-solving skills.
• Effective communication and relationship-building abilities.
• Proactive, self-motivated, and adaptable to change.
• Strong planning and organizational skills with attention to detail.
• Team player with a collaborative mindset.
• Proficiency in IT and data analysis tools.

Experience & Requirements:

• Proven track record in national account management or external sales.
• Experience in managing key accounts and driving business growth.
• Strong numerical and analytical skills.

Performance Measures:

• Achievement of sales targets and business growth objectives.
• Success in implementing customer business plans and securing new accounts.
• Adherence to key processes and company strategies.

We are currently recruiting for an experienced and competent Manager 

to lead the production team at a leading packaging manufacturer.

Reporting to the Plant Manager, the Production Manager will be responsible for ensuring that first-class

manufacturing processes and practices are followed in order to produce quality board in a safe operating

environment to meet site production targets.

If you are driven and motivated to improve performance whilst enthusing your team, this could be the ideal opportunity for you.

Job Responsibilities:

• Demonstrating safety leadership, to ensure policies and practices are followed
• Implement and comply with all quality procedures, driving a policy of continuous improvement
• Effective leadership and management of the shift production teams in a consistent way
• Delivery of defined production KPI’s (volume, reduction in waste and downtime, OEE)
• Monitor machine performance daily, weekly and monthly – implementing improvement initiatives
• Maintain all records, department audits and process sheets, making sure they are filed and maintained by department
• Review the daily production schedule and ensure the crews and other departments are aware of any issues
• Recruit, appraise, train and develop crew members and team leaders
• Ensure all issues are reported and feedback is being followed correctly, using business systems
• Work in conjunction with the Engineering Specialist to ensure all preventative maintenance is effective and carried out
• Assist and participate in any improvement/change projects, especially around Machine Investment Plans
• Manage sickness, absence, timekeeping and discipline
• Ensure the reel stores are managed in an efficient manner with minimal waste
•  

Skills, Knowledge and Experience Required:

• Experienced Manager of people with a proven track record of developing and engaging others,
• working with and through members of the team
• Strong coaching and effective communication skills, both written and verbal are essential
• Highly self-motivated, assertive and a strong team player
• Consistent accurate attention to detail, with a flexible and adaptable attitude
• Organised with the ability to work under pressure/make decisions in order to meet tight deadlines
• PC literate