Customer Service Team Lead – Packaging Manufacturer

Location: North West 
Type: Full Time
Department: Sales / Customer Service

Overview of the Role

We are a leading packaging manufacturer seeking a dedicated Customer Service Team

Lead to oversee a dynamic customer service team and ensure exceptional levels of customer satisfaction.

You will play a critical role in managing customer expectations, coordinating with internal departments, and

supporting external sales in delivering end-to-end project solutions.

Key Responsibilities

Customer & Sales Support

• Monitor and manage order intake to meet commercial and operational targets (e.g., MOQ, pricing,

• delivery times, stock levels).

• Liaise with logistics and production teams to guarantee timely and accurate delivery (OTIF).

• Maintain accurate customer data in company systems (SAP, GPT, SSS, etc.).

• Handle customer enquiries related to pricing, claims, samples, specifications, and general queries.

• Contribute to the development and execution of account plans and participate in key customer meetings.

• Encourage use of digital ordering platforms and support clients in adopting them.

• Coordinate subcontracting activities to ensure quality service.

• Collaborate with management to resolve service issues and identify improvement areas.

Team Leadership & Development

• Lead a team of Customer Service Coordinators and ensure alignment with sales procedures and internal standards.

• Identify skills gaps and provide ongoing coaching, training, and performance reviews.

• Deliver effective onboarding for new team members.

• Actively engage in your own training and development program.

Innovation & Communication

• Identify opportunities for customer innovation and relay insights during regular commercial meetings.

• Support internal reporting procedures and maintain reliable commercial data for strategic decision-making.

Marketing & Retention

• Organize plant visits and events to promote strong client relationships and retention.

• Represent the business in customer review meetings and promotional activities.

Your Profile

Education & Experience

• Diploma or equivalent required.

• Minimum 1 year of experience in:

  • Customer service

  • Sales or marketing

  • Product knowledge

• Previous experience in team leadership is preferred.

Technical & Functional Skills

• Knowledge of packaging products and order management processes.

• Basic understanding of health & safety practices.

Join our team and play a key role in delivering excellent service for a fast-paced, innovative packaging manufacturer.
Apply now and help us shape the future of customer excellence.

Multi-Disciplined Maintenance Engineer
Shifts: Rotating – 6am–2pm, 10am–6pm, 2pm–10pm - No Weekends unless its overtime. 

Shorter hours on a Friday 6-11.30, 11-5pm and 5-10.30pm

Saturday paid at time and a half, Sunday double pay.

Are you just finishing your engineering apprenticeship and ready to launch your career?

Or are you an experienced engineer looking for your next challenge in a fast-paced environment?

We are hiring a Multi-Disciplined Maintenance Engineer to join our dynamic team.

You’ll report directly to the Engineering Manager and provide a mix of planned and reactive

maintenance support across a wide range of packaging machinery. You’ll receive full onsite training, and be part of a strong,

solutions-focused team.

🔧 Key Responsibilities

• Provide technical support for plant-wide reactive maintenance, ensuring safe and timely resolutions

• Perform electrical and mechanical diagnostics and repairs across PLCs, DC/AC drives, servo systems, and both single/three-phase supplies

• Monitor performance (OEE), identify causes of downtime, and drive improvements through proactive maintenance

• Support continuous improvement initiatives and contribute to key maintenance KPIs

• Record maintenance tasks using Maximo software

• Identify and refurbish critical machine spares

• Coach and support operators to build their technical understanding

• Assist with project and equipment change activities as needed

✅ What We're Looking For

We’re open to candidates at different stages of their careers —

from newly qualified engineers fresh from apprenticeship to highly experienced professionals.

We welcome applications from candidates with a variety of qualifications, including HNC,

NVQ Level 3, City & Guilds, or equivalent engineering/apprenticeship backgrounds.”

• Self-motivated with excellent diagnostic and problem-solving skills

• Experience in a fast-paced engineering environment (essential for experienced applicants)

• Strong communicator with a logical mindset

• A team player committed to continuous improvement

We are currently recruiting for an experienced and competent Manufacturing Manager

to lead the production team at a leading corrugated packaging manufacturer.

Reporting to the Plant Manager, the Manufacturing Manager will be responsible for ensuring that first-class

manufacturing processes and practices are followed in order to produce quality board in a safe operating

environment to meet site production targets.

If you are driven and motivated to improve performance whilst enthusing your team, this could be the ideal opportunity for you.

Job Responsibilities:

• Demonstrating safety leadership, to ensure policies and practices are followed
• Implement and comply with all quality procedures, driving a policy of continuous improvement
• Effective leadership and management of the shift production teams in a consistent way
• Delivery of defined production KPI’s (volume, reduction in waste and downtime, OEE)
• Monitor machine performance daily, weekly and monthly – implementing improvement initiatives
• Maintain all records, department audits and process sheets, making sure they are filed and maintained by department
• Review the daily production schedule and ensure the crews and other departments are aware of any issues
• Recruit, appraise, train and develop crew members and team leaders
• Ensure all issues are reported and feedback is being followed correctly, using business systems
• Work in conjunction with the Engineering Specialist to ensure all preventative maintenance is effective and carried out
• Assist and participate in any improvement/change projects, especially around Machine Investment Plans
• Manage sickness, absence, timekeeping and discipline
• Ensure the reel stores are managed in an efficient manner with minimal waste
•  

Skills, Knowledge and Experience Required:

• Experienced Manager of people with a proven track record of developing and engaging others,
• working with and through members of the team
• Ideally, a strong understanding of the manufacture of Corrugated Board
• Strong coaching and effective communication skills, both written and verbal are essential
• Highly self-motivated, assertive and a strong team player
• Consistent accurate attention to detail, with a flexible and adaptable attitude
• Organised with the ability to work under pressure/make decisions in order to meet tight deadlines
• PC literate

Role Overview:

We’re looking for a results-driven National Account Manager to drive sales, strengthen existing client relationships, and secure new business within key market sectors.

Key Responsibilities:

• Manage and grow existing customer accounts to maximize revenue and profitability.
• Monitor sales performance and implement strategies to improve margins.
• Build strong client relationships through regular meetings and business reviews.
• Negotiate long-term agreements and drive strategic business plans.
• Identify new business opportunities, focusing on the fashion, cosmetics, watches, jewelry, and luxury retail sectors.
• Collaborate with business development teams to ensure seamless onboarding of new clients.
• Work cross-functionally with internal teams to deliver high-quality, value-added solutions.
• Support finance in managing outstanding payments and addressing slow-moving stock.
• Conduct store visits and competitor research to stay ahead in the market.
• Provide accurate sales reporting and actively participate in team meetings.

Skills & Competencies:

• Strong customer focus with the ability to understand and meet client needs.
• Excellent commercial awareness, negotiation, and problem-solving skills.
• Effective communication and relationship-building abilities.
• Proactive, self-motivated, and adaptable to change.
• Strong planning and organizational skills with attention to detail.
• Team player with a collaborative mindset.
• Proficiency in IT and data analysis tools.

Experience & Requirements:

• Proven track record in national account management or external sales.
• Experience in managing key accounts and driving business growth.
• Strong numerical and analytical skills.

Performance Measures:

• Achievement of sales targets and business growth objectives.
• Success in implementing customer business plans and securing new accounts.
• Adherence to key processes and company strategies.

Location -  West Midlands

Overview

At our company, we are seeking a talented Packaging Designer to join our team. The Packaging Designer will be responsible for creating innovative and attractive packaging designs that effectively represent our business. This role requires a strong eye for design, creativity, and the ability to think strategically about how packaging will appeal to our target audience.

Responsibilities

• Develop creative and visually appealing packaging designs for a variety of products.
• Collaborate with cross-functional teams to understand product requirements and branding guidelines.
• Utilize industry trends and consumer insights to inform packaging design decisions.
• Create mock-ups and prototypes to test the functionality and aesthetics of packaging designs.
• Ensure that packaging designs comply with regulatory requirements and industry standards.

Qualifications

• Proven experience in packaging design, with a strong portfolio showcasing previous work.
• Proficiency in CAD design software
• Strong communication and collaboration skills to work effectively with internal teams and external vendors.

Day-to-day

• Working closely with product development teams to understand packaging requirements.
• Researching and staying updated on industry trends and consumer behavior.
• Participating in brainstorming sessions to develop new packaging concepts.
• Creating digital and physical mock-ups to present to stakeholders.
• Iterating on designs based on feedback and testing results.

Commercial Executive

Location: South Yorkshire

Salary: 30-35k

Job Description

As a Commercial Pricing Executive, you will play a crucial role in managing day-to-day pricing activities, handling high-value tenders, conducting cost analysis, and contributing to personal and professional development. Your role will require a good understanding and application of numbers and mathematics, as well as a high level of proficiency in Excel. Attention to detail is a key requirement for this role, as you will be responsible for ensuring accuracy in pricing and cost analysis.

Responsibilities

• Manage day-to-day pricing activities and ensure accuracy
• Handle high-value tenders and proposals
• Conduct thorough cost analysis to support decision-making
• Contribute to personal and professional development initiatives
• Utilize Excel to a high level for data analysis and reporting
• Collaborate with cross-functional teams to drive commercial objectives
• Use commercial and financial acumen to drive business growth
• Ensure alignment with company goals and values

Requirements

• Strong mathematical and analytical skills
• Proficiency in Excel and other relevant software
• Experience in the packaging industry is a plus
• Determination to make a difference and drive progress
• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Ability to thrive in a fast-paced, commercial environment

If you are a result-oriented, detail-oriented, and commercially savvy individual with a passion for driving progress, then we would love to hear from you. Join our team and take the next step in your commercial pricing career!

Job Title: Reliability Engineer

Location: North West 

Employment Type: Full-time

About Us:
My client are a leading company known for its commitment to excellence, safety, and continuous improvement. We are currently looking for a skilled and motivated Reliability Engineer to join our team and help enhance the reliability, efficiency, and performance of our critical systems and equipment. This is a fantastic opportunity to work in a dynamic environment where your contributions will make a significant impact on operational excellence.

Position Summary:
The Reliability Engineer will be responsible for ensuring the reliability and maintainability of equipment and systems within the company. This role focuses on identifying opportunities for improvement, implementing reliability-centered maintenance strategies, and driving continuous improvement initiatives to minimize downtime, reduce costs, and optimize performance. The ideal candidate will have a strong engineering background with a focus on reliability, maintenance, and performance optimization.

Key Responsibilities:

• Develop and implement reliability engineering strategies, including predictive maintenance, preventive maintenance, and condition-based monitoring, to ensure equipment uptime and performance.
• Conduct failure mode and effects analysis (FMEA) to identify potential risks, equipment failures, and areas for improvement.
• Analyze historical maintenance data and performance trends to identify patterns and propose actionable solutions to reduce downtime and extend asset life.
• Collaborate with maintenance and operations teams to prioritize reliability issues and implement corrective actions for equipment failure.
• Provide technical support for troubleshooting and problem-solving related to equipment reliability and performance.
• Conduct root cause analysis (RCA) on equipment failures and collaborate with cross-functional teams to implement corrective and preventive measures.
• Monitor and optimize the performance of critical assets and systems, ensuring they meet or exceed reliability targets and KPIs.
• Utilize reliability software tools and data analytics to monitor equipment health and track performance metrics.
• Work with engineering and design teams to incorporate reliability principles into new equipment designs and modifications.
• Participate in the development and execution of reliability and maintenance training programs for operators and maintenance staff.
• Develop and maintain documentation related to reliability standards, procedures, and best practices.
• Ensure compliance with safety, environmental, and quality standards in all reliability-related activities.

Skills and Qualifications:

• Bachelor's degree in Mechanical, Electrical, Industrial Engineering, or a related field.
• Strong knowledge of reliability engineering principles, including predictive maintenance, root cause analysis, and failure mode analysis.
• Ideally proficiency with reliability software tools and data analytics platforms.
• Solid understanding of asset management and maintenance strategies such as RCM (Reliability-Centered Maintenance) and TPM (Total Productive Maintenance).
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across multiple teams.
• Knowledge of industry standards and best practices in equipment reliability and maintenance.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• A proactive approach to identifying and addressing reliability issues before they impact operations.

Preferred Qualifications:

• Ideally experience with reliability software platforms such as SAP, Maximo, or similar.
• Ideally knowledge of Lean, Six Sigma, or other process improvement methodologies.
• Familiarity with maintenance management systems and CMMS (Computerized Maintenance Management Systems).

Engineering Company - Operations Role: Production and Warehouse Specialist

My clients core business focuses on providing cutting-edge solutions to the engineering industry. They specialise in precision manufacturing, including high-performance machinery and custom components. Our commitment to innovation is driven by an expert team of product specialists and developers, dedicated to staying at the forefront of engineering technology. They take pride in our core values: Reliability, Dedication, Positive Attitude, and Friendly Customer Service.

Skills/Experience Required
They seek candidates who align naturally with their company values and are customer-focused, committed to accuracy, and adaptable to meet evolving client needs.

Preferred Experience:

Familiarity with brazing, soldering, and/or welding would be beneficial but not essential.
Experience with CNC machinery is advantageous.
Knowledge of picking, packing is essential.

Primary Responsibilities
As part of the Operations team, you will work collaboratively in both production and warehouse settings. Your role will involve contributing to various departments as needed, embodying their core values when interacting with both internal teams and external customers. Key tasks include:

Manufacturing and refurbishing precision-engineered components.
Managing courier and freight bookings.
Assisting in warehouse operations and other duties as required.

Compensation
Salary is based on experience and skill set. Opportunities for career progression are available.

Job Type: Full-time
Pay: £13.48-£14.09 per hour

Additional Pay:
Bonus scheme
Performance bonus

Benefits:
Discounted or free meals
On-site parking
Schedule:
8-hour shifts
Monday to Friday
No weekends

Work Location: In-person on site in Bredbury

The role of Production Manager is a recognised line manager position within the business. The Production Manager is responsible for overseeing the day-to-day management of their area, resources, and team members, with primary responsibilities to oversee and organise the engineering process and ensure colleagues operate in a safe and timely manner. The Production Manager must work closely with the engineering department and planning in order to maximise production versus maintenance.

In keeping with the packaging manufacturer Open Leadership Framework, all line managers are required to display appropriate positive leadership behaviours that empower and inspire their teams to perform to the best of their capabilities.

Main Duties & Responsibilities

People Management

The Production Manager is responsible for managing the day-to-day people resource within their area. Key areas of focus will include:
• Health & Safety
• Communication
• Performance Development Reviews (1-2-1’s & PDRs) and Performance Development Plans (PDPs)
• Training & Development
• Performance Management (+ & -)
• Absence Management (authorised & unauthorised)
• Investigations
• Discipline & Grievance
• Team Briefings/Production Meetings/Tool Box Talks
• Update TMS with relevant employee information e.g. PDRs, Absence, training, etc
• Safety for Life conversations

Controls & Targets

The Production Manager is responsible for achieving and communicating operational targets within their area of responsibility, both within their own team and across the wider organisation. The Production Manager will be responsible for ensuring their team members understand the measures and how they are performing against them. They will be able to identify possible areas of improvement. Key areas of focus will include:
• OEE
• Service
• Quality
• Overtime
• Manning
• OTIF
• Downtime – planned maintenance
• Stock Levels
• Complaints reduction
• SSOW/SOPs
• Safety Conversations
• Audits

The Production Manager is responsible for managing the activities within their area. Key areas of focus will include:
• Responsibility for the operational functions of a process area to ensure the output requirements of the business are met.
• To exceed targets for efficiency, output, quality, and waste.
• To promote and maintain high standards of health, safety, and hygiene within their team and the wider business.
• Achieve required daily output volumes.
• Ensure all output is manufactured to the required specification, quality, and quantity.
• Co-ordinate the activities of the Team Leaders and develop them to achieve daily output requirements.
• Ensure all staff are held accountable for their responsibilities.
• Ensure all operators are fully trained to company standards of competence.
• Ensure flexibility of skills are available at all times to cover holidays, absence, etc.
• Maintain control and discipline of all staff.
• Ensure the department operates to the company’s health, safety, and hygiene policies and procedures. To undertake risk assessments, safe systems of work, inspections, and accident investigations.
• Work with the Quality function to develop and maintain process control checks for the area.
• Work with Engineering function to develop planned maintenance routines and daily machine control checks.
• Work with other team managers to ensure good and effective communication between shifts and other departments.
• Work to reduce raw material costs including working with suppliers.
• Participate in setting goals and standards for the department.
• Promote a climate of continuous improvement and employee motivation and involvement at all levels, by participation in company programme.

Regular Contacts

Internal:
• Production Management and Team Leaders
• Machine Operators
• Planning
• Quality
• Maintenance

External:
• Contractors
• Suppliers
• External Professional bodies

Other Requirements
• Strong Leadership skills
• Critical thinking and problem solving
• Conflict resolution experience
• Adaptability & Resilience
• Flexibility to travel as needed for site visits and training

Health and Safety
Health and Safety is an integral part of packaging manufacturer activities, and all colleagues are expected to play their part in creating a safe working environment; adhering to all policies within their area of work and conducting any such work in a safe manner.

It is vital that all colleagues recognise and acknowledge they have responsibility for their own health and safety and that of others who may be affected by their acts or omissions.