Core Duties and Responsibilities:

Quality Management Skills:

· Develop and implement quality management strategies, policies, and procedures.

· Establish and maintain ISO quality management systems or other relevant certifications.

· Conduct regular audits and inspections to monitor compliance with quality standards.

· Analyse production processes, materials, and finished products for potential quality issues.

· Investigate customer complaints and implement effective corrective actions.

Leadership and Team Management Skills:

· Lead and manage the quality team, providing guidance, training, and motivation.

· Foster a culture of continuous improvement and quality excellence throughout the organisation.

Process Improvement Skills:

· Drive continuous improvement initiatives in the manufacturing processes.

· Collaborate with cross-functional teams to optimize product quality and operational efficiency.

· Implement quality control measures to prevent defects and improve Right First Time

Communication and Relationship Management Skills:

· Develop and maintain relationships with customers, suppliers, and regulatory bodies.

· Communicate quality metrics and performance to senior management regularly.

· Work collaboratively with production, engineering, and supply chain teams.

Data Analysis and Reporting Skills:

· Utilise data analysis techniques to identify trends and areas for improvement.

· Prepare and present quality-related reports, including Key Performance Indicators (KPIs).

Problem-Solving and Root Cause Analysis Skills:

· Conduct root cause analysis for quality issues and implement effective corrective actions.

· Proactively address quality challenges and prevent reoccurrence of defects.

Compliance Skills:

· Stay updated with relevant industry standards and regulations.

· Work with the business Compliance Manager to ensure compliance with industry standards, customer requirements, and certifications (e.g., ISO 9001, etc).

Organisational and Time Management Skills:

· Manage multiple tasks and priorities in a fast-paced manufacturing environment.

· Maintain attention to detail while upholding high-quality standards.

Customer Focus Skills:

· Address customer complaints and resolve issues promptly and effectively.

· Prioritize customer satisfaction while ensuring product quality.

Analytical and Problem-Solving Skills:

· Utilise data-driven insights to identify improvement opportunities.

· Implement quality control processes to reduce waste and rework.

Skills, Capabilities and Attributes:

Experience

· Proven experience in a quality management role within the packaging industry or related manufacturing field.

· Demonstrated track record in successfully implementing quality control processes and driving continuous improvement initiatives.

· Experience in leading quality teams and fostering a culture of quality excellence.

Skills/Knowledge

· In-depth knowledge of quality management principles, methodologies, and tools (e.g., Six Sigma, Lean Manufacturing).

· Strong understanding of packaging manufacturing processes and related quality challenges.

· Excellent analytical and problem-solving skills, with the ability to conduct root cause analysis and implement effective corrective actions.

· Proficiency in data analysis and quality metrics reporting.

· Strong interpersonal and communication skills to collaborate effectively with cross-functional teams and communicate with stakeholders at all levels.

· Knowledge of relevant industry standards and certifications (e.g., ISO 9001, etc).

Qualifications/Education

  Lean six sigma manufacturing qualification

· Lead auditor qualification