Job Description

Overview:

The role involves supporting the effective functioning of the Quality Department and fostering a “Total Quality” mindset throughout the organization.

Key Responsibilities:

QC Technician Function

• Ensure all necessary samples for inspection are requested and received from Goods Inward.
• Conduct thorough sample testing to verify product fitness for purpose, in line with product specifications.
• Implement decisions regarding the rejection or quarantine of non-conforming products and ensure communication of these decisions to relevant departments.
• Ensure non-conforming products are properly identified and segregated from good products.
• Monitor and ensure reported non-conformances are effectively closed out by suppliers, developing KPIs to track outstanding responses.
• Maintain an efficient system for the retention and retrieval of product samples and related quality records.
• Ensure compliance with applicable QC standards, processes, and procedures.
• Maintain quality department records.
• Participate in business projects as needed.
• Establish housekeeping standards to maintain testing facilities in a lab-appropriate condition, including sample room upkeep.
• Ensure standard operating procedures exist for all tasks and testing equipment, and that key users within the business are adequately trained.
• Undertake any training initiatives identified to support personal and departmental development.
• Perform additional duties as requested by the line manager.

Sample Coordinator Function

• Manage the sampling processes, including sample picks, sample packs, and displays, ensuring timely availability and dispatch to sales teams in the UK, Europe, and the US.
• Maintain and manage the company's image libraries, ensuring all products are accurately photographed and cataloged to company standards.
• Showcase the latest product innovations, continuously updating sample and meeting areas with new products.
• Ensure the sample aisle is regularly maintained.

Outbound Post / Courier Collections

• Oversee outbound post and courier deliveries.
• Work closely with the sales team to ensure outbound post is packed, labeled, and collections are arranged as needed.
• Provide tracking information to the sender and/or recipient.
• Ensure that all samples are packaged to reflect the company's high quality standards, especially customer samples.
• Manage outbound post, including samples to customers, global suppliers, and other company offices.

Skills & Competencies:

Customer Focus

• Demonstrates a genuine interest in meeting the needs of customers in a way that benefits both the customer and the organization.
• Understands the needs of both internal and external customers and ensures actions meet or exceed their expectations.

Job Knowledge/Quality of Work

• Exhibits strong attention to detail, thoroughness, and a methodical approach to work.
• Works efficiently to meet business needs, recognizing the importance of completing tasks in a timely manner.

Teamwork

• Builds and maintains positive working relationships with others.
• Shares information and resources as needed and responds helpfully to requests from team members.
• Contributes to group performance and team success by achieving agreed-upon objectives.

Communication & Interpersonal Skills

• Listens and understands information, presenting it in a clear and concise manner.
• Adapts communication style to customers, peers, line managers, and external stakeholders, demonstrating respect and courtesy in all interactions.

Initiative

• Manages time effectively to ensure daily objectives are met.
• Develops and improves procedures with line manager approval.
• Takes on additional responsibilities and assists others willingly.

Planning & Organization

• Adapts to change and uses resources efficiently.
• Works with the line manager to set objectives, establish priorities, and develop plans.
• Organizes work schedules and prioritizes tasks to meet deadlines.

Flexibility

• Willing to work extra hours or assist in areas beyond the main role.
• Uses initiative to complete tasks and supports the manager and wider team objectives.

Technical Skills

• Proficient in computer skills, numerate, and displays a logical and methodical approach to work.

Hours -

37.5 hours Monday to Friday